Frequently Asked Questions

Generally speaking, no. While comfort is subjective, we’ve carefully calibrated the weight and feel of our fabrics. For more details please review Our Fabrics.

Because of its looped structure, terry towelling is naturally absorbent and dries quickly. Unless you are playing in the middle of the desert, our terry provides breathable comfort in most climates.

Traditionally, terry towelling has been a staple in summer collections for this exact reason.

We strive to process all orders within 3–4 business days. Please note that orders are processed Monday through Friday, excluding public holidays.

Yes, we ship to various international destinations. International shipping rates and delivery times vary depending on the destination country and will be calculated at checkout.

For China, please visit our Shop on rednote.

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking information will typically become active within 24 hours after dispatch.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 7  business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wearterry.com

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary by location:

• Hong Kong: 1–3 business days
• China: 2–4 business days
• Singapore: 5–10 business days
• Malaysia: 5–10 business days
• Thailand: 5–10 business days
• Indonesia: 5–10 business days
• Japan: 7–10 business days
• South Korea: 7–10 business days
• Taiwan: 7–10 business days
• United Kingdom: 6–10 business days
• France: 6–10 business days
• Spain: 6–10 business days
• United States: 8–10 business days
• United Arab Emirates: 10–15 business days

These are estimates and not guaranteed delivery dates.

Delivery times may vary due to customs clearance, local courier handling, weather conditions, or peak shipping periods.

To start a return, please contact us at hello@wearterry.com. If your return is accepted, we’ll send you detailed instructions on how and where to send your package. Please note that customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.